News Story

Motorola Solution System Support Packages Update

Added 20.02.18

Motorola Solutions has announced it is evolving the service support programs that it offers for MOTOTRBO Systems, Capacity Max and Dimetra Express.

The MOTOTRBO service packages are designed to provide Partners and customers with optimal network support including software updates, remote technical support, network event monitoring and optional hardware repair. 

MOTOTRBO service packages are available for Single Site, IP Site Connect, Capacity Plus, Capacity Max and Dimetra Express Systems. The service packages are sold in 3 year time period increments. If purchased at the time of the system sale, the service package will entitle the user to a total of 5 years of support as it is provided in addition to the 2 year standard product warranty.

Existing systems with service packages are to continue as normal with the goal to renew to one of the new packages as appropriate.


Package Levels:

ESSENTIAL: This offers software updates, 8x5 remote technical support also non-technical support. There is the option to add on hardware network repairs.

Suitable for: Single Site, IP Site Connect, Capacity Plus, Capacity Max, Dimetra Express.

Additional Capacity Max Service Packages:

ADVANCED: Same as Essential plus 24x365 remote technical support for critical faults and network updates.

ADVANCED PLUS: Same as Advanced plus 24x7x365 network event monitoring.

Additional Dimetra Express Service Packages:

ESSENTIAL PLUS: Same as Essential plus 24x365 remote technical support for critical faults.

ADVANCED: Same as Essential Plus with the addition of network updates.


Motorola has issued an intent to cancel notice for the Capacity Max and Dimetra Express service packages, currently on offer, with the standard 90 day notice period for last orders. Replacements have been issued, offering the new levels as detailed above. The full intent to cancel release is available for download HERE.


MOTOTRBO Service Packages FAQs

MOTOTRBO Essential Services for MOTOTRBO Systems Datasheet

MOTOTRBO Essential Services Customer Presentation

MOTOTRBO Capacity Max Services Datasheet

MOTOTRBO Capacity Max Services Presentation

Dimetra Express Services Datasheet

Dimetra Express Services Presentation