Privacy Policy
XEVA Limited
Privacy Notice
XEVA Limited is committed to protecting and respecting your privacy. We understand that your privacy and the security of your personal information is extremely important. As a company we are committed to protecting your privacy when you provide your details when purchasing our products or interact with us in any way. It is important to us to respect your privacy in everything we do and ensure that you are always clear on how your personal information is used.
This Privacy Notice explains what personal information we collect, what we do with it, our legal basis for processing and how we secure your information. We will also explain your rights in relation to the personal information we hold about you and how you can exercise your rights or register a complaint.
XEVA Limited is the data controller and is registered with the Information Commissioner’s Office.
Contact details: XEVA Limited, Unit 5, The Ringway Centre, Edison Road, Basingstoke RG21 6YH.
Telephone: 01256 406050
Data Protection Officer’s email: sales@xeva.group
Personal information we collect:
We only collect information we need to provide our services and products. We currently collect and process the following personal information: Name and Surname, address (physical/postal), telephone number, email address, driver’s licence or passport if we require proof of your identity and bank or card details. We do not collect any special category data.
You are under no obligation to provide any information but if you do not, then it might be impossible for us to provide our products and fulfil our contract with you. In some cases, we have a legal obligation to collect your personal information.
How we obtain and use personal information:
Most of the personal information we process was provided directly by you for one of the following reasons:
a) Providing our products and services.
b) To respond to enquiries, correspondence or contact requests.
c) You agreed to receive marketing communications from us.
d) To improve our products and services.
e) Information provided by suppliers or partners
Legal basis for processing personal information:
As a company we provide different products and services and our legal basis for collecting and using the personal information described in this Privacy Notice will depend on the type of personal information and the specific context in which we collect and use it.
We will normally collect and process your personal information only when you have given your consent or when we are providing our services or products as part of our contractual obligations. In some cases, the processing of your personal information may be based on our legitimate interest as a company but not when overridden by your data protection interests or fundamental rights and freedoms. We may also have a legal obligation to collect personal information to meet our statutory obligations. We always process personal data legally as required by law.
What we do with the information:
We use personal information in the following ways as part of our business operations:
a) To provide our contracted services and products.
b) To promote our company and services.
c) To contact you, following your enquiry or reply to questions.
d) To deal with complaints.
e) To provide information legally required by law.
f) To share your information for the purpose of warrantees and servicing agreements.
Sharing of Information:
We do not share information with third parties unless you have given your permission, we have notified you or we are legally required to do so. In most cases the sharing will be related to the products and services we provide to you. We might be required to share information with our professional advisers, contractors or data processors. We do not transfer personal information outside of the UK or EEA and if such a transfer might become necessary, we will ensure that standard contractual clauses or other transfer safeguarding measures are used and that you are aware of this transfer.
How we store your information:
We have put in place appropriate organisational and technical measures to meet our legal obligations to ensure the security of your personal information. We use industry standard security and firewalls. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. We keep personal information for only as long as necessary for our business purposes and to meet our legal and contractual obligations. In most cases, our retention period will come to an end when we no longer require your information and is deleted seven years after your relationship with us ends. We dispose of information by deleting it from all our systems and securely disposing of paper files.
Your data protection rights:
Under data protection law, you have rights pertaining to your personal information, including:
a) Your right of access - You have the right to ask us for copies of your personal information.
b) Your right to rectification - You have the right to ask us to correct information you think is inaccurate, or complete information you think is incomplete.
c) Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. We maintain a retention policy and will inform you if we are not able to delete your information immediately.
d) Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
e) Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
f) Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
g) Rights in relation to automated decision making and profiling. XEVA Limited perform credit checks.
You do not need to pay a fee for exercising your rights. If you make a request, we are required to respond to you within one month unless there are reasons why it will take longer to collect the information you requested. If that is the case, we will notify you. In some cases, we will require you to provide proof of your identity if we are unable to confirm your identity through other information we hold about you. This is required to ensure the security of the personal information we hold and to meet our legal obligations.
Please contact our Data Protection Officer if you want to exercise any of your rights.
Cookies:
We use cookies on our website to enhance your browsing experience, operate our online shop and to generally ensure the efficient running of the website. Cookies are small files normally consisting of letters and numbers which store information on the user’s device. They are used in numerous ways, such as to analyse visitor traffic to our website through Google Analytics and to help the website load faster. We also have links on our website to our social media sites and partner websites. Some of the cookies on our website are classified as non-essential cookies which you can decline.
How to complain:
In the first instance please send complaints to our Data Protection Officer to sales@xeva.group.
If you are not happy with the response you receive, you can send your complaint to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113, www.ico.org.uk
From time to time we may update or change our services.
This, and our commitment to protecting the privacy of your personal information, may result in periodic changes to this Privacy Notice
Last updated August 2023